What is your turnaround time?

Please keep in mind our turnaround time is 4-6 weeks for all cup, water bottle, and matte tumbler orders. As of 5/23, all ice cream Tumblers (this is the tumbler that has the "ice cream" on the lid; not our typically matte snack tumbler) will ship within 6-8 weeks. Ready to ship items will ship between 7-14 business days. T-shirts, totes, phone cases, and dresses are on a 3-6 week turnaround time and ship separately from any cups that were purchased at the same time. Mystery bags ship within 2-4 weeks. 

Do you accept returns or exchanges?

Unfortunately, we do not offer exchanges or returns. If you have any problems with your order once it is delivered, you must contact us within 48 hours after the item is delivered. We will confirm this with the tracking number. 

What is the Pixie Dust Outlet?

The Pixie Dust outlet is our outlet store where we sell leftover inventory, or inventory that may be slightly damaged. That is when some items may have bubbles, scratches, little marks, etc. Please be mindful of that before purchasing. 

Can you change your order after it is placed?

Once an order is placed, there can be no changes and it is final. Please review your entire order before purchasing. 

Do you offer cancellations?

Unfortunately, we do not offer cancellations.

How should I clean my cup?

Hand wash only with mild soap and cold water. Do not scrub the design or soak your cup. It's important to remember that these cups are handmade (with pixie dust) and need to be treated with care.