What is your turnaround time?
Only select items will arrive in time for Christmas delivery. These items can be found in our Perfect Christmas Gifts collection. All other items revert to our normal turnaround time. If the item you are looking to purchase is not in that collection, then it may not arrive in time for Christmas.
If an item is purchased that's on our standard turnaround time with an item from our Perfect Christmas Gifts collection, all items will ship together on the standard turnaround time.
Thank you so much for shopping with us! Right now we are working on a 4-6 week turnaround time. Custom items will take 6-8 weeks (select studded tumblers and 40 oz tumblers are on this turnaround time). Ready to ship items will ship between 7-14 business days. T-shirts are on a 2-3 week turnaround time and ship separately from any cups that were purchased at the same time. Mystery bags ship within 2-4 weeks.
If you purchase items that have different turnaround times, your turnaround time will automatically default to the extended timeframe. We will not send out items separately. If you are looking for select items sooner, we suggest doing two separate orders.
Do you accept returns or exchanges?
Unfortunately, we do not offer exchanges or returns. If you have any problems with your order once it is delivered, you must contact us within 48 hours after the item is delivered. We will confirm this with the tracking number.
What is the Pixie Dust Outlet?
The Pixie Dust outlet is our outlet store where we sell leftover inventory, or inventory that may be slightly damaged. That is when some items may have bubbles, scratches, little marks, etc. Please be mindful of that before purchasing.
Can you change your order after it is placed?
Once an order is placed, there can be no changes and it is final. Please review your entire order before purchasing.
Can I bring glass cans to the theme parks?
Please keep in mind that glassware is prohibited in theme parks. Therefore, we suggest you use these glass cans to have the magic at home.
Do you offer cancellations?
Unfortunately, we do not offer cancellations.
How should I clean my cup?
Hand wash only with mild soap and cold water. Do not scrub the design or soak your cup. It's important to remember that these cups are handmade (with pixie dust) and need to be treated with care.
Do you straw toppers fit all types of straws?
Please keep in mind that if you are purchasing our straw toppers for a straw that was not supplied by us, we cannot guarantee the straw toppers will fit seamlessly. There are many different widths for straws, and these fit standard straw widths. If you are purchasing a tumbler/cold cup from us, we will make sure all toppers fit the straw provided. Thank you!