What is your turnaround time?
At this time, our turnaround time on cups and tumblers is 4-5 weeks. Our Mystery Bag turnaround time is 2-3 weeks. Our turnaround time for totes and t-shirts is 1-2 weeks.
Do you accept returns or exchanges?
Unfortunately, we do not offer exchanges or returns.
Can you change your order after it is placed?
Once an order is placed, there can be no changes and it is final. Please review your entire order before purchasing.
Do you offer cancellations?
Unfortunately, we do not offer cancellations.
How should I clean my cup?
Hand wash only with mild soap and cold water. Do not scrub the design or soak your cup. It's important to remember that these cups are handmade (with pixie dust) and need to be treated with care.