What is your turnaround time?

Thank you so much for shopping with us! Right now we are working on a 4-6 week turnaround time. Custom items will take 6-8 weeks. Ready to ship items will ship between 7-14 business days. T-shirts are on a 2-3 week turnaround time and ship separately from any cups that were purchased at the same time. Mystery bags ship within 2-4 weeks. 

If you purchase items that have different turnaround times, your turnaround time will automatically default to the extended timeframe. We will not send out items separately. If you are looking for select items sooner, we suggest doing two separate orders. 

Do you accept returns or exchanges?

Unfortunately, we do not offer exchanges or returns. If you have any problems with your order once it is delivered, you must contact us within 48 hours after the item is delivered. We will confirm this with the tracking number. 

What is the Pixie Dust Outlet?

The Pixie Dust outlet is our outlet store where we sell leftover inventory, or inventory that may be slightly damaged. That is when some items may have bubbles, scratches, little marks, etc. Please be mindful of that before purchasing. 

Can you change your order after it is placed?

Once an order is placed, there can be no changes and it is final. Please review your entire order before purchasing. 

Can I bring glass cans to the theme parks?

Please keep in mind that glassware is prohibited in theme parks. Therefore, we suggest you use these glass cans to have the magic at home. 

Do you offer cancellations?

Unfortunately, we do not offer cancellations.

How should I clean my cup?

Hand wash only with mild soap and cold water. Do not scrub the design or soak your cup. It's important to remember that these cups are handmade (with pixie dust) and need to be treated with care.